Nihon Denshi centrally manages approximately 40,000 product information items using PIM/DAM.
Revamping the after-sales service system! Achieving the provision of fresh and comprehensive information.
Japan Electron, a long-established manufacturer of electron microscopes, faced challenges in providing easy and speedy information linked with various systems such as e-commerce sites and field service systems. They introduced Contentserv as a user-friendly PIM/DAM tool. This resulted in significant achievements, including bulk updates of information related to 40,000 parts and the provision of fresher and more comprehensive information for their e-commerce site. [Content Overview] - Revamped the after-sales service system, which serves as the front for customer service. - Sought a PIM/DAM tool that could be easily utilized at a realistic scale. - Collaborated with Exa, who joined the project from the construction phase, to solve technical challenges. - Contributed to groundbreaking improvements in operational efficiency and customer satisfaction. *For more details, please refer to the PDF document or feel free to contact us.*
- Company：Contentserv
- Price：Other
